Order Management
ShuffleShockTCG typically processes (pick, pack, and dispatch) orders within 1–2 business days after full payment is received.
Note: If your order includes pre-order items, the entire order will ship once all pre-order items are in stock. To avoid delays, we recommend placing separate orders for in-stock and pre-order products.
Orders placed after 12 PM (EST) on Fridays may not ship until the following Monday, excluding U.S. public holidays.
During busy periods (major set releases, promotions, or holidays), handling time may extend to up to 5 business days. We appreciate your patience during these times.
Shipping Carriers
We ship all orders using:
- UPS (United Parcel Service)
Shipping options are displayed at checkout. If you need to request a specific carrier or have a unique delivery requirement, contact us at shuffleshocktcg@gmail.com before placing your order.
Shipping Rates
Shipping rates are calculated at checkout based on:
- Destination (Domestic or International)
- Shipping method (Standard, Priority, Express, etc.)
- Order weight and dimensions
We do not charge additional handling fees — you only pay what the carriers charge us.
Domestic Orders (USA)
Estimated Delivery Times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| UPS First Class | 3–5 business days |
| UPS Priority Mail | 2–4 business days |
| UPS Ground | 2–5 business days |
| UPS 2nd Day Air | 2 business days |
All domestic orders come with tracking, which is emailed to you upon shipment.
International Orders
We ship worldwide using UPS. Shipping rates and available options will appear at checkout based on your location.
Estimated International Delivery Times:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Canada | 6–10 business days | 3–5 business days |
| Europe (UK, EU) | 7–14 business days | 5–7 business days |
| Asia-Pacific | 8–14 business days | 5–7 business days |
| Rest of World | 10–20 business days | 7–10 business days |
Note: Delivery times are estimates and may vary based on customs delays, local postal services, or carrier issues.
Customs & Duties
All international orders are shipped EX Works (EXW) — meaning you, the buyer, are responsible for any import duties, VAT, or customs fees imposed by your country. Please check with your local customs authority for applicable charges.
Tracking Your Order
You’ll receive a shipping confirmation email with tracking information once your order ships. You can track it via:
If you don’t receive your tracking number within 3 business days, please contact us at shuffleshocktcg@gmail.com.
Lost, Delayed, or Stolen Packages
Once your package has been handed off to the carrier, ShuffleShockTCG is not responsible for lost, stolen, or delayed packages. If your order is marked “Delivered” but hasn’t arrived:
- Check with neighbors or your local postal facility.
- File a claim with UPS.
- Contact us if you need help starting a carrier investigation.
We cannot issue refunds or replacements for orders lost after shipment unless insurance was included by the carrier.
Address Errors
Please double-check your shipping address before checkout. ShuffleShockTCG is not responsible for packages lost due to incorrect or incomplete addresses. If a package is returned to us, we will contact you to arrange reshipment — reshipping fees will apply.
Contact Us
📧 Questions? Email us anytime at shuffleshocktcg@gmail.com
Our support team responds within 1–2 business days.